Support
Last updated: July 25, 2026
Need help with Grani? We're here. Email suporte@grani.io and we'll get back to you as fast as we can — usually within 2 business days.
For privacy matters or your data, contact our Data Protection Officer at privacidade@grani.io.
Contact us
Support email: suporte@grani.io
Privacy and data (DPO): privacidade@grani.io
We answer in Portuguese, English and Spanish.
Premium subscription
The Premium subscription is processed by the store where you downloaded Grani (App Store or Google Play). To manage, change or cancel it, go to your store account's subscriptions or use the Manage subscription option inside the app.
Payment is charged to your store account at confirmation of purchase and renews automatically unless canceled before the end of the period. You can restore purchases anytime from the app's subscription screen.
Account and data
You can delete your account and all your data directly in the app, under Settings › Delete account. Deletion is permanent.
To export your data or exercise any right, write to suporte@grani.io.
Frequently asked questions
Does Grani connect to my bank? No. You record transactions manually or import statements — Grani never accesses your bank account.
Is my data safe? Yes. Data is synced encrypted and access to the app can be protected with biometrics (Face ID or fingerprint).
I didn't get a reply, what now? Check your spam folder and write again to suporte@grani.io — we answer every message.